Hello,
We apologize for the issue you are facing with your sitemap page. Here are some steps you can take to troubleshoot and potentially fix the problem:
-
Check for Plugin Conflicts: Use the Health Check plugin to determine if there is a conflict with another plugin or theme.
-
Validate Your Sitemap: You can validate your sitemap using the Validate XML Sitemap tool to ensure it is correctly configured.
-
Ensure the Sitemap is in the Root Folder: Make sure your sitemap is located at `https://rankmath.com/kb/fix-sitemap-issues/ with only one forward slash between your domain name and sitemap path.
-
Check Index Settings: Ensure that your posts are set to index. Go to Rank Math SEO → Titles & Meta and enable the Index checkbox in the Robots Meta settings.
-
Exclude Sitemap from Caching: If you are using a caching plugin, make sure to exclude the sitemap files from being cached. You can find more information on how to do this here.
-
Custom Code for Caching Issues: If the issue persists, you may need to add a filter to your theme’s rank-math.php file to disable caching for the sitemap:
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
If these steps do not resolve the issue, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!
Sources:
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
Why the Sitemap_Index.xml is Throwing a 404 Error » Rank Math
Hello,
Thank you for contacting us. We apologize for any inconvenience that may have been caused.
Please try to follow the steps below and see if that works for you.
1. Flush the Sitemap cache by following this video screencast: https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article: https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. If the above steps don’t seem to work, kindly apply the following filter to your site.
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add a filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
Once done, clear your website cache and check the sitemap again.
Let us know how it goes. We look forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
