Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription not showing up in your account. It sounds like there may have been a problem with the email address associated with your purchase.
Please follow these steps to troubleshoot:
- Log into your Rank Math account dashboard using the email address you used for the purchase.
- Check if the subscription is listed there. If it still shows a FREE account, double-check that you’ve logged in with the correct email address.
- If the email address does not match the one used for your purchase, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
To open a ticket, visit the Rank Math Support Forum and click the Submit a Ticket button. Please include any relevant details, such as the email used for the purchase and a screenshot of the transaction if possible.
Thank you for bringing this to our attention, and we look forward to resolving this for you!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
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My email address is this account. I made the purchase through this account. After logging in, I bought the pro version.
ello,
Thank you for contacting Rank Math. We apologize for any inconvenience caused.
Your account has been upgraded already. The PRO badge is already visible on your account.
To use Rank Math PRO, you first need to download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
