Hello,
We apologize for the issue you are facing with your Rank Math Pro license not appearing in your account. It seems that you may have used a different email address for your PayPal purchase than the one associated with your Rank Math account.
To resolve this, please ensure that you have submitted a ticket with the email address you used to purchase the Pro plan or a screenshot of the invoice you received from PayPal. This will help our support team locate your Pro account and link it to your main Rank Math account.
You can submit your ticket by visiting the Rank Math Support Forum and clicking the Submit a Ticket button. Make sure to include all relevant details in your ticket for a quicker resolution.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
I used the same email address for each so I am not sure why there is an issue. I have the document of the email confirmation I received from PayPal. How do I upload this to you?
Hello,
Thank you for contacting Rank Math. We apologize for any inconvenience caused.
Your account has been upgraded already. The PRO badge is already visible on your account.
To use Rank Math PRO, you first need to download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
