JSON Error with Elementor Page Builder

#1121463
  • Resolved digital marketing

    1 month, 1 week ago

    Rank Math free

    I am facing this error “Updating failed. The response is not a valid JSON response.” when I am tryinh to update Meta Title, Meta descriptions and Keywords in the Rankmath section for my posts. I tried the plugin conflict issue and apparently I am facing this error the moment I enable Elementor Page Builder. Kindly help with this bug, as my site is built using Elementor Page Builder. I even tried rolling back elementor version but of no use, shows the same error.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the issue you are facing with the JSON error while trying to update the Meta Title, Meta descriptions, and Keywords in the Rank Math section. This can often be caused by JavaScript-related errors or conflicts with other plugins, especially when using page builders like Elementor.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and look for any JavaScript errors that may be occurring when you try to save your changes. This can help identify if there is a conflict.
      Open Developer Tools
      Open console tab
      Google Chrome JavaScript console errors

    2. Firewall Settings: If you are using a firewall, it might be blocking access to certain Rank Math files. Ensure that the following endpoints are whitelisted:

      • /wp-json/rankmath/v1/updateMeta
      • /wp-json/rankmath/v1/updateSchemas
      • /wp-json/rankmath/v1/updateRedirection
      • /wp-json/rankmath/v1/getFeaturedImageId
      • /wp-json/rankmath/v1/getHead

    3. Elementor Settings: Sometimes, specific settings in Elementor can cause conflicts. Try disabling any custom scripts or settings that might interfere with Rank Math.

    4. Check for Plugin Conflicts: Since you mentioned that you have already checked for plugin conflicts, ensure that all your plugins are updated to their latest versions. If the issue persists, consider temporarily deactivating other plugins one by one to see if the problem resolves.

    5. Contact Support: If none of these steps resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Jeremy

    1 month, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    If you visit the path below, you should see on live that Wordfence is currently blocking our API route that handles the updation of the meta:

    https://radiantent.in/wp-json/rankmath/v1/updateMeta

    See the screenshot below:

    Rank Math support

    In this case, please contact the support folks from Wordfence to get this sorted out, or you may follow this guide.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    1 week, 6 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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