Hello,
I’m sorry to hear that you’re having trouble logging into your WordPress dashboard. Unfortunately, I can’t directly fix the issue for you, but I can provide some guidance on common problems that might cause login issues.
Here are a few steps you can try:
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Check Your Username and Password: Ensure that you are entering the correct username and password. If you’ve forgotten your password, you can use the "Lost your password?" link on the login page to reset it.
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Clear Browser Cache: Sometimes, clearing your browser’s cache can resolve login issues. Try clearing your cache or using a different browser.
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Disable Plugins: If you have access to your website files via FTP or a file manager, you can try renaming the plugins folder in wp-content to disable all plugins. This can help if a plugin is causing the issue.
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Check for Maintenance Mode: If your site is stuck in maintenance mode, you may need to remove the .maintenance file from your WordPress root directory.
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Database Connection Issues: If there are issues with your database connection, you might see errors when trying to log in. You can refer to our guide on fixing database connection errors for more information.
If these steps do not resolve the issue, please reply to this ticket with any error messages or screenshots you have, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please share with us the issues you are having? If you want to share screenshots, you can upload the using this tool or record a video screencast using a tool like Loom showing the issue where Rank Math is activated. Once done, you can add the generated link here.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
