Hello,
We apologize for the issue you are facing with your subscription. Thank you for following up on your previous ticket regarding the incorrect activation of your Content AI Starter subscription instead of the Rank Math SEO PRO plan.
To resolve this, we recommend that you reply to your existing ticket #1100942 with your request for either converting your current Content AI plan to Rank Math SEO PRO or processing a refund for the Content AI subscription. A human agent from our support team will then be able to assist you further with your request.
Thank you for your understanding, and we look forward to resolving this for you soon!
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium Content AI features we refunded.
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Thank you very much for processing the refund and for your quick support.
I really appreciate your assistance in resolving this issue.
I’ll proceed to purchase the correct Rank Math SEO PRO plan shortly.
Kind regards,
Mohammad
Hello,
We are glad we could address your concern.
Please feel free to create a new forum topic if you do have another question in the future.
It will be our pleasure to assist you again.
Thank you.
