When i press product category page it redirect to product page

#112100
  • Resolved Iustin Pericica

    4 years ago

    Rank Math free

    I do have the redirect module off and i have never activated it.

    The redirect option : ,,Redirect all attachment page URLs to the post they appear in. For more advanced redirection control, use the built-in Redirections ManagerPlease enable Redirections module.. ” is OFF.

    When i go for example site.ro/chairs it does 301 => site.ro/chairs-wood-1-product .

    I have removed Category based from woocommerce urls.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Rank Math

    4 years ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Iustin Pericica

    4 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Iustin Pericica

    4 years ago

    Rank Math free

    Hi, it works only after i press save in rank math menu. And after 1-2 days, again, same problem.

    Iustin Pericica

    4 years ago

    Rank Math free

    Actually, it’s the Remove base, Remove category base that does not work properly, sometimes the categories return 404.

    Iustin Pericica

    4 years ago

    Rank Math free

    Why those answers take so long?
    I think i will move back to Yoast, support is a disaster.

    Uzair

    4 years ago

    Hello,

    Sorry for the delay.

    We checked and the redirection is not taking place: https://i.rankmath.com/chIz7Y

    The remove base option needs to be set only once but if you have to flush rewrite rules again and again by hitting the save button – that means you have some issue with your .htaccess file. Can you check with your web host?

    If the feature isn’t compatible with your web server, you can safely keep that disabled since you have setup category archives to be noindex anyway.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘When i press product category page it redirect to product page’ is closed to new replies.