Hello,
We apologize for the issue you are facing with the Rank Math setup wizard loading a blank page. This can sometimes happen due to conflicts with themes or plugins. While changing your theme can help identify the issue, we understand your concern about losing your current settings with Kadence.
Here are a few steps you can try before considering a theme change:
- Clear Your Browser Cache: Sometimes, cached data can cause loading issues. Try clearing your browser cache or using a different browser.
- Disable Other Plugins Temporarily: Deactivate other plugins to see if there’s a conflict causing the issue. You can reactivate them one by one to identify the culprit.
- Check for JavaScript Errors: Open your browser’s developer tools (usually F12) and check the console for any JavaScript errors that might indicate what’s going wrong.
- Enable Debugging in WordPress: You can enable debugging in your
wp-config.php file by adding define('WP_DEBUG', true); to see if any errors are logged that could help identify the problem.
If these steps do not resolve the issue, we recommend replying to your ticket with your site URL so that a human agent from our support team can assist you further. They will be able to provide more tailored support for your specific situation.
Thank you for raising this concern, and we hope to help you get Rank Math set up for SEO soon!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you try to follow these steps as initial troubleshooting?
1. Install and activate the Rank Math SEO plugin on your website.
2. Once activated, skip the first connection screen when prompted.
3. You’ll then be redirected to the Rank Math Setup Wizard — you can skip that part for now as well.
4. After that, connect your Rank Math account to unlock all available modules.
Once connected, everything should work as expected.
Hope that helps! Please let us know once it’s done or if you run into any issues.
Thank you for your reply! I do see the modules there but I still see a blank grey screen anytime I click on setup wizard. If i proceed and click on the modules without setting up is that an issue? Not sure how to proceed! But it works to see the modules
Please let me know, thank you!
Hey!
That blank page issue with the Rank Math setup wizard usually happens because of a theme or plugin conflict Kadence can sometimes trigger it, but don’t worry, you don’t need to lose your work.
Here are a few things you can try safely:
Temporarily deactivate other plugins (except Rank Math) and see if the wizard loads.
If it works, reactivate your plugins one by one to find the conflict.
Instead of switching themes, you can use a staging site (Kadence has support for this) to test without affecting your live site.
Also, make sure your site and Rank Math plugin are fully updated — that often resolves the issue.
If it still shows a blank page, Rank Math support can help with your specific setup — they’re usually quick to respond. 👍
Hi Walter,
Thank you for your reply. I tried everything – even a staging website whilst also deactivated all plugins except rank math and it didn’t work. Not sure how to proceed! I also tried to switch themes just in case, it still didn’t work
Please advise! Thank you!
