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Right now, we’re unable to add redirections via RankMath. After clicking on Add New, nothing happens.
Changing browser and clearing cache is not an option. Plugin has version 1.0.255
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Hello,
We apologize for the issue you are facing with adding redirections in Rank Math. It seems that you might be using an older version of the plugin, as the current version may have improvements that could resolve this issue. We recommend updating to the latest version of Rank Math to ensure the best experience and functionality.
If updating does not resolve the problem, it could be due to missing database tables. You can recreate any missing tables by navigating to Rank Math SEO โ Status & Tools โ Database Tools in your WordPress dashboard. Make sure to enable Advanced Mode if you do not see the Database Tools option. Then, click on Re-create Missing Database Tables.

If the issue persists after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin ยป Rank MathThe Problem still persists…
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2cOnly the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The temporary login access you shared redirects to the home page, likely because the access token has expired. Please renew the access for 3 โ 7 days so we can investigate this on your site.
We look forward to hearing from you.
Thank you.
Try again please
I extended the access for 7 days
Hello,
The redirection is not working because you are using an outdated version of the PRO plugin on your website.
You are using the PRO plugin on your website, but unfortunately, there is no active subscription on the account you are using to contact us.
It appears that you purchased the plugin using a different email address. Please share the email address that you used to purchase the PRO plugin, or you can search and forward the receipt from FastSpring.com so we can locate your account.
We look forward to hearing from you.
Thanks.
I see. This might be a problem. The email-address belongs to an agency we no longer use. I
m afraid, I dont habe access to the address and I don`t have the receit. What can we do to now?Hello,
Unfortunately, there is nothing we can do from our end without some details. If you still have an active subscription, please provide the email address or receipt used for the purchase so we can locate it.
If you no longer have access to these details, you can re-purchase the subscription here to continue using the PRO plugin: https://rankmath.com/pricing/
In the meantime, you can keep the PRO version of the plugin deactivated on your website so that the free version continues to work properly.
We hope this helps, and please feel free to reach out if you have any other questions or concerns.
Thank you.
Alright. Since we cannot recover the email-address I now bought the pro-version with this address. Can you continue from here on? thanks
Everything is working now. Ticket resolved.
Hello,
We are glad that the issue has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
The ticket ‘Adding Redirections not possible’ is closed to new replies.