Hello,
I apologize for the issue you are facing with the activation of your subscription. Unfortunately, we cannot provide information about the email used for the purchase due to privacy and security reasons.
However, I recommend that you reply to your ticket and include your website URL (vendemmia.com.br) so that a human agent from the Rank Math Support team can assist you further in resolving this issue. They will be able to help you identify the email associated with your PRO subscription or guide you through the necessary steps.
Thank you for your understanding, and we appreciate your patience as we work to resolve this for you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Thank you for your reply.
Unfortunately, I no longer have access to the email or receipt used at the time of purchase, as it was likely made by a former employee a long time ago.
Is there another way to verify the ownership of the license? For example, checking the domain where the license is in use or providing technical access proof from the website?
I appreciate your help and look forward to your guidance.
Hello,
Yes, can you please share the last 4 digits of the credit card used to make this purchase and last name on the card, in the sensitive data section of this ticket?
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
I dont know what card is used
