Unable to see subscription or add it to new accounts

Hello,

We apologize for the issue you are facing with your Rank Math subscription and accessing the PRO version. Here are some steps you can take to resolve this:

1. Check Your Email: Ensure that you are logged into your Rank Math account with the email address associated with your PRO subscription. You can verify this by logging into your Rank Math account dashboard and checking the email in the account details section.

   

2. Merging Accounts: If you have multiple accounts (a FREE account and a PRO account), you may need to merge them. To do this, please reply to your ticket with the email addresses you want to connect to your PRO account, and our support team will assist you.

3. Disconnect and Reconnect: If you are still having trouble, try disconnecting your Rank Math account from your website and then reconnecting it using the correct email associated with your PRO plan. You can do this by navigating to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account.
   

   After disconnecting, click on Connect Now to reconnect with the correct account.
   

If these steps do not resolve the issue, please reply to your ticket, and a human agent from our support team will take over and provide further assistance. Thank you for raising this concern!

Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math

Hello,

We have checked all the emails you provided and only has an active free account (1st email). Since we didn’t see any subscriptions, can you please share the last 4 digits of the credit card used to make this purchase and last name on the card, in the sensitive data section of this ticket?

We will forward the information to our Accounts team to check.

We look forward to hearing back from you.