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I have not been able to upgrade from the free to biz version of Rankmath. Either from my wordpress site or your website. When I attempt to buy, your spinner just keeps spinning, forever.
No VPN or adblocker is being used. I’m in the US.
Please let me know how I can upgrade.
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Hello,
We apologize for the issue you are facing while trying to upgrade from the free to the Business version of Rank Math. It sounds frustrating that the purchase process is not completing.
Here are a few troubleshooting steps you can try:
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Check Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is set to the United States. If it’s incorrect, please select the correct country.
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Browser Settings: Sometimes, browsers have built-in features that can interfere with transactions. Make sure to check your browser settings for any potential blockers or restrictions.
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Try a Different Browser or Device: If possible, try using a different web browser or device to see if the issue persists.
If you continue to experience problems after trying these steps, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
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