Hello,
We’re sorry to hear about the issue you faced while trying to purchase the Annual Pro Subscription. It can be frustrating when payments are deducted but the transaction does not complete.
Here are a few steps you can take to troubleshoot this issue:
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Check Your Bank Statement: Ensure that the payment has indeed been deducted from your account. Sometimes, it may appear as a pending transaction.
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Contact Your Bank: Reach out to your bank to confirm if there are any issues on their end that might be causing the transaction to fail. They can provide insights into why the payment was not processed successfully.
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Payment Method: Make sure that your payment method supports international transactions and subscription-based payments. If possible, try using a different credit card.
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VPN/Proxy: If you were using a VPN or proxy, try disabling it and attempt the transaction again.
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Retry the Transaction: If everything seems fine, you can try to make the payment again after ensuring all settings are correct.
If the issue persists, please reply to this ticket with any relevant details or screenshots, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we look forward to resolving this for you!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
If the transaction failed from our side, the deducted amount should automatically be refunded to your account within 24 hours. If you still haven’t received it after that time, please share the last 4 digits of the card used for the transaction in the Sensitive Data section of this ticket so we can check it for you.
We appreciate your patience. Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Jeremy,
Its been more than 24 hours but i still didn’t received a refund in my account and as you suggested i have shared the last four digits of the credit that i used for the transaction. please review and resolve this issue for me as soon as possible thank you.
Hi Jeremy,
Its been more than 24 hours but i still didn’t received a refund in my account and as you suggested i have shared the last four digits of the credit that i used for the transaction. please review and resolve this issue for me as soon as possible thank you.
Hi Jeremy,
Its been more than 2 days but i still didn’t received a refund in my account and as you suggested i have shared the last four digits of the credit that i used for the transaction. please review and resolve this issue for me as soon as possible thank you.
Hello,
Sorry for the delay.
We have replied to your email to address your request. Please check your inbox.
We also have CC’d our payment provider in our conversation to help you further.
Looking forward to helping you there instead.
