Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that your subscription may not be showing up in your account due to a possible mismatch in the email address used during the purchase.
Please follow these steps to check:
- Log into your Rank Math account using the email associated with your subscription.
- Verify if the PRO version is listed in your dashboard. If it still shows a FREE account, double-check that you’ve logged in with the correct email address used for the purchase.
- If the email does not match, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket through the Rank Math Support Forum.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Hello,
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
