Rank Math inserts map data into addresses

#1116047
  • Resolved Team Dynamics

    1 month, 3 weeks ago

    Rank Math free

    I am using a plugin that comes with my theme to display store locations. When Rank Math is activated, entering an address for a store gets map data inserted when saved, and the phone and opening hours fields get cleared out. Even with Local SEO deactivated, and no Google Maps API data included there before I deactivated, the result is as per this image:
    https://imgur.com/a/gDiIPyU

    When Rank Math is deactivated, and I recapture the address and location details, and save, it saved perfectly. I have already checked with the plugin support for Store Locations and they have not seen this before. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with Rank Math affecting your store locations plugin. It seems that there might be a conflict between Rank Math and the plugin you are using for displaying store locations, especially regarding how the address and other fields are being handled.

    Since you’ve already deactivated Local SEO and checked with the plugin support without resolution, we recommend replying to your ticket with more details about your site, including the URL, so that a human agent from our support team can assist you further. They will be able to investigate this issue more thoroughly and provide a solution.

    Thank you for bringing this concern to our attention. We appreciate your patience as we work to resolve it!

    Rakibuzzaman Siam

    1 month, 3 weeks ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Could you please share a screencast of the issue using a tool like https://loom.com so that we can check this further for you?

    Looking forward to helping you.

    RankBot

    3 weeks, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math inserts map data into addresses’ is closed to new replies.