Hello,
We apologize for the issue you are facing regarding the Content AI license. Unfortunately, we cannot transfer licenses between accounts directly. However, we recommend that you reply to this ticket with your request, and a human agent from the Rank Math Support team will assist you further with this matter.
Thank you for raising your concern, and we appreciate your understanding.
If you have any other questions or need further assistance, please let us know!
may we ask you to cancel it and reimburse it ?
It’s a mistake … we bought it and cancelled it right away and bought it on the right account.
PLEASE !
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction on your other account. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium Content AI features we refunded.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
