Urgent: MySQL Overload Issue Caused by Rank Math SEO Plugin

#1115898
  • Cyberdome

    5 days, 8 hours ago

    Rank Math free

    Dear Rank Math Support Team,

    We have been experiencing a recurring issue over the past few months related to the Rank Math SEO plugin. When the plugin is activated, it initiates multiple processes simultaneously in the MySQL database and does not terminate them properly. As a result, our website becomes unresponsive and eventually goes down.

    We are willing to provide any necessary access credentials or information required for your technical team to investigate and resolve this issue as soon as possible.

    Please advise us on the next steps or any diagnostic information you require from our side.

    Thank you for your prompt attention to this matter.

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    5 days, 8 hours ago

    Hello,

    We apologize for the issue you are facing with the MySQL overload caused by the Rank Math SEO plugin. Thank you for bringing this to our attention.

    To assist you better, we recommend checking a few things:

    1. Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math and cause performance issues. You can follow our guide on confirming a theme/plugin conflict with Rank Math to identify if another plugin is causing the problem.
    2. Database Optimization: Ensure that your database is optimized. You can use plugins or tools that help in optimizing your MySQL database.
    3. Server Resources: Check if your hosting environment has sufficient resources (CPU, RAM) to handle the processes initiated by the plugin.

    If these steps do not resolve the issue, please reply to this ticket with your website URL and any specific error messages you are encountering. This information will help our technical team investigate further.

    We appreciate your patience and look forward to resolving this issue for you as soon as possible!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Cyberdome

    5 days, 8 hours ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    3 days, 13 hours ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    To help us investigate further, please contact your hosting provider and ask them to identify the specific SQL query or process that’s causing the database overload when Rank Math is active. Once you have that information, kindly share it with us so our technical team can analyze it and suggest the next steps.

    If you also want us to check this further, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Cyberdome

    3 days, 3 hours ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Cyberdome

    3 hours, 26 minutes ago

    Rank Math free

    We have uploaded the URL in sensitive data with admin access, please check it and provide a solution to the problem as soon as possible because it has been a long time and there is no response from you.

Viewing 5 replies - 1 through 5 (of 5 total)

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