Urgent: MySQL Overload Issue Caused by Rank Math SEO Plugin

Hello,

We apologize for the issue you are facing with the MySQL overload caused by the Rank Math SEO plugin. Thank you for bringing this to our attention.

To assist you better, we recommend checking a few things:

1. Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math and cause performance issues. You can follow our guide on confirming a theme/plugin conflict with Rank Math to identify if another plugin is causing the problem.
2. Database Optimization: Ensure that your database is optimized. You can use plugins or tools that help in optimizing your MySQL database.
3. Server Resources: Check if your hosting environment has sufficient resources (CPU, RAM) to handle the processes initiated by the plugin.

If these steps do not resolve the issue, please reply to this ticket with your website URL and any specific error messages you are encountering. This information will help our technical team investigate further.

We appreciate your patience and look forward to resolving this issue for you as soon as possible!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

To help us investigate further, please contact your hosting provider and ask them to identify the specific SQL query or process that’s causing the database overload when Rank Math is active. Once you have that information, kindly share it with us so our technical team can analyze it and suggest the next steps.

If you also want us to check this further, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Sorry for the unexpected delay and any inconvenience caused by that.

We can check that the plugin is currently active on the site, and the site is working fine. There is no slowdown or errors. We also installed the Query Monitor plugin to check, but it didn’t log any slow queries or errors related to our plugin.

Please check, and if the issue persists, share the steps to replicate it, and also ask your host to share the slow queries that caused it, so we can investigate this further.

Looking forward to helping you.