Hello,
We apologize for the issues you are facing with your Rank Math Pro subscription and the update error. Thank you for bringing this to our attention.
Regarding the pricing, the Rank Math Pro plan is typically offered at $69/year, but if you’re seeing a different price when clicking the payment link, it might be due to a temporary issue or a promotional discount. We recommend checking the pricing page directly here for the most accurate information.
As for the PCLZIP_ERR_BAD_FORMAT (-10) error, this usually occurs due to one of the following reasons:
- There’s an issue with the zip file you’re uploading.
- You might be trying to update while connected to a free account.
- Your server may not have enough memory to unzip and upload the file contents.
- If your server is located in a sanctioned country, requests may be blocked.
To resolve this, please try the following steps:
- Ensure you are logged into your PRO account and not a free account. You can check this by going to Rank Math SEO → Dashboard → Help and disconnecting your account if necessary, then reconnecting with the correct account.
- Check your server’s storage capacity and ensure there is enough space available.
- Download the latest Rank Math PRO version from your account and try installing it again.
If you continue to experience issues, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.
Thank you for your patience, and we look forward to resolving this for you!
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
The e-mail connected to this subscription is: a****@h********
Furthermore, I’m trying to delete an expired credit card from my account, but I’m not allowed to do so because it’s “tied to an active subscription”, which it cannot be since it’s expired.
Looking forward to hearing back from you.
Kind regards,
Peter
Hello,
Thank you for contacting Rank Math support.
The discounted price has been applied to the subscription, but the payment isn’t going through.
You won’t be able to update the PRO plugin since your PRO subscription is on hold. You will have to change the card tied to your Rank Math and Content AI subscriptions to be able to remove the expired card. Please follow this guide to do that: https://rankmath.com/kb/update-change-payment-method/#update-payment-method
If you’re not sure, please confirm the last four digits of the card you want to keep and the one you want to remove so we can do that for you.
Looking forward to helping you.
Thanks Jaideep,
It seems to work now; however, I did it the same way two days ago, but wasn’t able to remove the expired credit card. Furthermore, the Fastspring service could not change my new credit card to a Standard card.
Anyway, it’s working now and thanks for your help.
Kind regards,
Peter
Hello,
We are super happy that this resolved your issue.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
