payment and invoice

Hello,

We apologize for the issue you are facing with your payment and invoice. To download your invoice, you can follow these steps:

1. Invoice Through Email: Check your email for the invoice that is automatically sent whenever you make a purchase.

2. Rank Math Subscriptions Section: Log in to the Rank Math account area and navigate to the Subscriptions section from the left sidebar. In the Invoices tab, you can find all your invoices for Rank Math PRO subscriptions. You can download the invoice by clicking the Download Invoice icon next to the required invoice.
   

3. FastSpring Consumer Support Page: Alternatively, you can download it from the FastSpring Consumer Support page. Fill in the required details and click Search to find your invoice.
   

If you need to update your invoice, please contact FastSpring Consumer Support directly through their support page and select Billing Information as the topic.

If you continue to have issues or need further assistance, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for your understanding!

Sources:
How to Download or Update My Invoice » Rank Math

Hello,

Thank you for contacting Rank Math support.

The renewal will happen automatically for the active subscription using your saved payment method. FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment fails.

Since you updated your payment method, you will need to set it as the default payment method. Here is a guide you can follow: https://rankmath.com/kb/update-change-payment-method/#default-payment-method

Don’t hesitate to get in touch if you require any further assistance.

Thank you for choosing Rank Math.