Hello, we apologize for the issue you are facing with your Rank Math account. It seems that your account is showing a free subscription instead of the PRO subscription you purchased.
Here are a few steps you can take to resolve this:
- Log into your Rank Math account using the email address associated with your PRO subscription.
- Check if the PRO subscription is listed in your dashboard. If it still shows a free account, double-check that you are logged in with the correct email address used for the purchase.
- You can verify your registered email by navigating to the Account details section in your profile.
If you find that the email does not match, please log out and log back in using the correct email. If the issue persists, you may need to contact our support team to merge accounts or change the email connected to your PRO plan. You can do this by submitting a ticket through the Rank Math Support Forum.
Thank you for raising this concern, and we hope to get it resolved for you soon!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you have requested a refund on your Rank Math PRO subscription on December 24, 2024 in this ticket: https://support.rankmath.com/ticket/content-ai-subscription-95/
Your active subscription is Content AI Starter Plan.
You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
