Hello,
Es tut mir leid zu hören, dass Sie auf einen Fehler gestoßen sind. Um Ihnen besser helfen zu können, wäre es hilfreich, wenn Sie die URL Ihrer Website in Ihrer Antwort angeben könnten. Dies ermöglicht es uns, das Problem genauer zu untersuchen.
In der Zwischenzeit können Sie auch versuchen, den Cache Ihres Browsers zu leeren oder das Plugin vorübergehend zu deaktivieren und dann wieder zu aktivieren, um zu sehen, ob das Problem weiterhin besteht.
Vielen Dank, dass Sie dieses Problem angesprochen haben! Wir werden unser Bestes tun, um Ihnen zu helfen.
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
Hallo, auch nach dem Rollback einer frühere Version ist der Fehler noch vorhanden.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hallo, was ist mit meinem Ticket, wie und wann wird die Störung behoben?
Hello,
We apologize for the unexpected delay in response.
It seems like you’ve marked this ticket as resolved.
Can you please confirm if you still need our assistance with this topic or anything else?
Looking forward to hearing back from you.
Thank you.
ja ich brauche noch Unterstützung das Problem ist ja nicht weg.
Auch habe ich am Wochenende die Sensiblen Daten geschickt, da dieses zu Fehleranalyse benötigt werden/ wurden
Hello,
There is no login information in the sensitive data section. It may have been removed when the ticket was marked as resolved initially.
Please reshare the login information in the sensitive data section.
We look forward to hearing from you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hallo,
warum bekomme ich keine Antwort auf meine Frage? Das Ticket ist seit Tagen offen und ich habe keine Lösung!
Hello,
Sorry for the delay, and thank you for providing access to your website.
We checked this from our end, but we can’t seem to reproduce the error message. If the issue is happening on a specific page, please share it here.
However, we noticed that you’re currently using a very outdated PRO plugin. This will cause issues with your setup. We suggest you disable the Rank Math PRO plugin on your website to avoid such issues. If you wish to continue with the PRO features, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/
Looking forward to helping you with this one.
