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Hi
my website is connected in my rank math backoffice but in my worpress back office I have the button “Connect your Rank Math account” when i go to “statistiques” (or “analytics” in english). When I follow this blue button, I connect a new time my Rank Math account, it seems to be good but it doesn’t change anythings in my wordpress backoffice, always the same blue button “connect your RM acount”. The problem is I can’t connect my GA4 account by this way.as suggested you chatbot I tried to “setup wizard” and I tried a new time to connect my service google accompt by this way but it doesn’t work.
I already connect websites to RM a lot of time but I never have this problem.Please help
Thanks
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Hello,
We apologize for the issue you are facing with connecting Rank Math to your Google account. It sounds like there may be a glitch in the connection process. Here are a few steps you can try to resolve this:
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Test Connections: Go to Rank Math SEO → General Settings → Analytics and click on the Test Connections option. This will help you check if Rank Math is properly connected to your Google account. A green signal indicates a valid connection, while a red signal indicates an issue.
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Reconnect Your Google Account: If you see a red signal, try reconnecting your Google account by following the steps in the Analytics settings. Make sure to grant all necessary permissions when prompted.
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Clear Cache: Sometimes, caching issues can prevent changes from appearing. Clear your browser cache or try accessing your WordPress back office in an incognito window.
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Browser Compatibility: If you are using a browser other than Google Chrome, consider switching to Chrome or another Chromium-based browser, as this can sometimes resolve issues with connecting Google services.
If the problem persists after trying these steps, please reply to this ticket with any error messages you might be seeing or additional details about your setup. A human agent from our support team will take over and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
Please try to reconnect with your Google account again from WordPress Dashboard > Rank Math > General Settings > Analytics and configure the settings again, and ensure that all permissions are checked.
If you are not getting the option to select all the permissions, please follow this guide to remove Rank Math App from your Google account and allow the permissions again: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token </i>
Let us know how it goes. Please don’t hesitate to get in touch if you need further assistance.
Hello,
We might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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