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I’m trying to connect the Google Analytics property for my website. The account name has the correct number in parentheses (although I renamed the account this morning, and the new name change is not reflected), but the property name does not appear in the drop-down menu. I’ve followed the steps in your blog directions. I’ve tried reconnecting to the site many times. Nothing is working. Please advise.
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Hello,
I’m sorry to hear that you’re facing issues connecting your Google Analytics property. It sounds frustrating, and we appreciate you bringing this to our attention.
Here are a few steps you can try to resolve the issue:
- Reconnect Your Google Account: Sometimes, disconnecting and reconnecting your Google account can help refresh the properties listed. Make sure to follow the steps outlined in our guide on Connecting Your Google Account with Rank Math.
- Check for GA4 Properties: Ensure that you are looking for Google Analytics 4 properties, which will have a suffix
-GA4. If you don’t see your property, you may need to create a new GA4 property directly from Rank Math by selecting the Create new GA4 property option in the dropdown.
- Browser Issues: If the options are still unresponsive or missing, consider switching to a Chromium-based browser like Google Chrome, as this can sometimes resolve display issues.
- Clear Cache: Clear your browser cache or try accessing the settings in an incognito window to rule out any caching issues.
If you’ve tried all these steps and are still having trouble, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for your patience!
Sources:
How to Connect Your Google Account With Rank Math SEO » Rank MathHello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Try removing RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions
Then, head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and reconnect the Google service and this time, ensure that all permissions are checked:
Let us know how that goes. Looking forward to helping you.
Hello,
We apologise for the experience you are having using our plugin.
We would like to look at this further,
Please add our developer’s email address m*******@r*********** to your Google Search Console account to investigate and debug the issue on the connection.
You can follow this guide to add a user in Google Analytics: https://rankmath.com/kb/add-user-to-google-analytics/
Lastly, we might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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