Hello,
We apologize for the issue you are facing with your tickets not being registered under your account and the access to your Rank Math PRO subscription. Thank you for raising this concern.
To resolve the issue of your PRO subscription not showing up, please ensure that you are logging in with the correct email address associated with your purchase. You can check this by:
- Logging into your Rank Math account dashboard using the email you used for the purchase.
- Navigating to the account menu and selecting ‘Edit Profile’ or going directly to ‘Account details’ in the left sidebar to verify your registered email address.
If the email does not match, please log out and log back in with the correct email. If you still do not see your PRO subscription, it may be necessary to contact our support team to merge accounts or change the email connected to your PRO plan. You can do this by replying to this ticket, and a human agent will assist you further.
Thank you for your patience, and we look forward to resolving this for you!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Hello,
We’ve already replied to your other ticket on this topic. Please refer to this ticket:
https://support.rankmath.com/ticket/urgent-i-entered-wrong-confirmation-email-for-pro-version/?view=all
Looking forward to helping you there.
Thank you.
Hello,
We are glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
