URGENT – Problems!!! BUG Rankmatch

#1112044
  • yourib1987

    2 weeks, 1 day ago

    Rank Math free

    Dear Rank Math Support,

    We are experiencing an urgent issue with one specific product page on our webshop. Whenever we try to open this page, we get a 500 error. This only happens with the following product:
    https://koffiemaatje.shop/koffiemaatje-xl-matt-zwart/

    Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/koffiemaatjeshop/domains/koffiemaatje.shop/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-frontend.php:73
    Stack trace: #0 [internal function]: RankMath\Schema\Frontend->RankMath\Schema\{closure}()
    #1 /home/koffiemaatjeshop/domains/koffiemaatje.shop/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-frontend.php(70): array_filter() …

    Since the issue only occurs on this product page and seems directly related to Rank Math’s schema functionality, we urgently need your help with the following:

    How can this be resolved?

    Is this a bug in Rank Math, or is there a missing/misconfigured setting on this product?

    We kindly ask for your urgent assistance in resolving this, as the product page is currently inaccessible.

    Thank you very much for your support!

    Best regards,
    Youri

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 weeks, 1 day ago

    Hello,

    We apologize for the issue you are facing with the 500 error on your product page. This type of error can often be related to conflicts within the plugin or with other elements on your site.

    Based on the error message you provided, it seems to be related to the schema functionality in Rank Math. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

    1. Check for Plugin Conflicts: Deactivate all other plugins except for Rank Math and see if the issue persists. If the error goes away, reactivate the plugins one by one to identify which one is causing the conflict.

    2. Switch to a Default Theme: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.

    3. Update Everything: Ensure that Rank Math, your theme, and all other plugins are updated to their latest versions.

    4. Debugging Mode: Enable WordPress debugging mode by adding the following line to your wp-config.php file:

      define( 'WP_DEBUG', true );

      This may provide more detailed error messages that can help identify the problem.

    5. Check Schema Settings: Review the schema settings for that specific product in Rank Math. Ensure that all required fields are filled out correctly.

    If these steps do not resolve the issue, it may be necessary for a human agent from our support team to take a closer look at your specific setup. Please reply to this ticket with any additional details or findings, and we will assist you further.

    Thank you for your understanding, and we appreciate your patience as we work to resolve this issue!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    yourib1987

    2 weeks, 1 day ago

    Rank Math free

    i need a solution!!!

    yourib1987

    2 weeks, 1 day ago

    Rank Math free

    Up to now, I have not received any response from you. This is an urgent matter, as due to a corrupted update from your side, the program is no longer working and we are no longer receiving any orders. I kindly request that you address this matter with the highest urgency.

    Jaideep Asrani

    1 week, 6 days ago

    Hello,

    Sorry for the unexpected delay and any inconvenience caused due to that.

    We have replied to your email and are closing this ticket. Please check the reply and share the details so we can assist you further.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘URGENT – Problems!!! BUG Rankmatch’ is closed to new replies.