Hello,
We apologize for the issue you are facing with your Rank Math and Content AI accounts. Thank you for bringing this to our attention.
To resolve the issue of merging your accounts, we recommend that you reply to this ticket with the details of both email addresses you mentioned. A human agent from our support team will assist you in merging the accounts and ensuring that you have access to all the services you have purchased.
In the meantime, if you’re having trouble setting up Rank Math or connecting to Content AI, please ensure that you are logged into the correct account associated with your purchases. You can check your subscriptions and credits by visiting your Rank Math account.
If you need immediate assistance with setup, we also offer a professional setup service that ensures your plugin is configured correctly according to the latest SEO standards. You can find more information about this service here.
Thank you for your patience, and please let us know if there’s anything else we can assist you with!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
