I need some help and answers to my questions

#1111113
  • This is the strangest email system that I’ve ever seen I would like to use your program but I have been trying for 4 days now Friday Saturday Sunday and Monday to get my account set up and I’m not getting any answers are we going to do it or not and if so how long is it going to take I can’t I’m at a loss I can’t do anything with my business nothing at all until I get some answers from you as to whether or not we’re going to work this out I got a message that your team was working on it and that’s it no it would be fixed in an hour no it would be fixed in a day no it would be fixed in a week no it would be fixed in a year absolutely nothing this is really terrible I need to know something and I need to know something soon because I can’t keep wasting days like this

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  • Hello,

    We apologize for the frustration and inconvenience you are experiencing with your account setup. We understand how important it is for you to get your business up and running, and we appreciate your patience during this time.

    It seems that your issue may require direct assistance from our support team. Please reply to your existing ticket with any specific details or questions you have, and a human agent will take over and provide you with the necessary support as soon as possible.

    Thank you for bringing this to our attention, and we hope to resolve your concerns quickly.

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Hello,

    Thank you so much for getting in touch.

    We completely understand your frustration, and we’re very sorry for the experience you had. Our team responded to your tickets and also processed your refund request, which has already been completed.

    Kindly see this invoice for your reference: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250925-6805-97253/invoice/IVNTNEYSPOUJBZZNFQEPLZ6NEC5Q

    You can see the refunded amount under Refunds and Returns.

    https://rankmath.com/my-account/subscriptions/?tab=payments

    Since the refund has been issued, your account is no longer active. If you decide to give Rank Math another try in the future, we’d be happy to assist you in setting things up smoothly from the start.
     
    When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

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