Hello,
We apologize for the issue you are facing with the slugs disappearing from the Rank Math slug box after publishing scheduled articles. This can indeed be quite frustrating, especially when it affects the accessibility of your content.
To troubleshoot this issue, we recommend checking the following:
- Permalink Settings: Ensure that your permalink settings are correctly configured in WordPress. You can find this under Settings > Permalinks.
- Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. You can use the Health Check plugin to identify any potential conflicts.
- Update Rank Math: Make sure you are using the latest version of Rank Math, as updates often include bug fixes and improvements.
- Check for Errors: Look for any errors in your server logs or WordPress debug logs that might indicate what is going wrong when the articles are published.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that we can investigate further. A human agent from our support team will take over and assist you more comprehensively.
Thank you for bringing this concern to our attention, and we look forward to helping you resolve it!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
We apologize for any inconvenience that might have been caused by that.
To understand the issue better, could you please share a screencast with us using a tool like https://loom.com so that we can check the issue further for you?
Looking forward to helping you.
Thank you.
Hello,
We would like to debug this issue further. Can you add your website’s FTP login in the Sensitive Data section of this ticket?
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We found that the issue with the missing slugs occurred when posts were in draft mode and the site language was not English. Our development team was able to reproduce and fix the issue on your website.
The fix will also be included in our upcoming Beta release next week. For now, your site should be working fine.
Please let us know if you notice anything unusual again.
Dear Jeremy,
Thank you for your help.
I will see, if the next article will be automatically published well.
Have a nice day!
NaNa
Hello,
You’re very much welcome! Glad that we could be of help.
Don’t hesitate to get in touch with us if you have any other questions in the meantime.
Hi Jeremy,
I just checked the last two article, and they are not working now…
I have a same problem with them. You can check them,I did not change them yet, the article of today and yesterday have a same problem.
Thank you.
Hello,
That is expected. Our development team only fixes the issue of the current affected post when they troubleshoot your website. New posts will still have the same issues until we release a stable fix for this.
We will let you know once we release the update with this fix or you can keep an eye on our changelog to get notified when we release this improvement in an update: https://rankmath.com/changelog/
We appreciate your time and patience in the meantime.
Hi Jeremy!
OH, thank you. I forgot about it.
I will wait for the update.
Have a nice day!
NaNa
