Hello,
We apologize for the issue you are facing with your Pro upgrade. It seems that you may have upgraded to the Pro version using a different email address than the one you are currently logged in with. To resolve this, please follow these steps:
- Log into your Rank Math account and check if the Pro version is available for download in your dashboard.
- If it is not available, try logging out and then logging back in using the email address associated with your Pro subscription.
- Once logged in correctly, you should be able to download the Pro plugin from your account area.
Additionally, ensure that you have connected your Rank Math account in the WordPress admin area by navigating to Rank Math SEO → Dashboard → Help and clicking on Connect Now.
If you continue to experience issues, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Where Is My Rank Math PRO License Key?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello again,
I have upgraded to Pro plan from my free account with an e-mail address. During the payment process with Paypal, i think the address I have stored in Paypal was used.
Please merge both mail addresses together.
Hello,
We really apologise for this issue and the inconvenience caused.
We have shared this issue with the concerned team, and they are currently working to fix it for you.
We will update you here immediately we get a feedback from them.
Please let us know if you have further questions or concerns.
Hello,
Circling back to this issue, the subscription is now available on the account you opened this ticket with.
You now have full access to your subscription.
We really apologise for this issue and the inconvenience caused.
Please let us know if you have further questions or concerns.
