Hello,
We apologize for the issue you are facing with your PRO license not showing up in your dashboard and WordPress sites. Here are a few steps you can take to troubleshoot this issue:
-
Log into your Rank Math account using the email associated with your subscription. You can do this by visiting your Rank Math account dashboard.
-
Verify your subscription: After logging in, check if your PRO subscription is listed in your account. If it still shows a FREE account, ensure that you’ve logged in with the correct email address used for the purchase.
-
Check your email address: Go to the account menu at the top of the page and select ‘Edit Profile’ or navigate directly to ‘Account details’ in the left sidebar. Make sure the email address matches the one used for your purchase.
-
Logout and log back in: If you find that the email is incorrect, log out and log back in using the correct email address associated with your PRO plan.
If you have confirmed that everything is correct and the issue persists, please reply to this ticket with the email address you used for the purchase, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
We really apologise for this issue and the inconvenience caused.
This issue has been resolved on your account.
You now have full access to your subscription.
We hope this helps. Please let us know if you have further questions or concerns.
