PRO and ai content subscription not showing

#1109701
  • Thierry Fondu

    4 weeks ago

    Rank Math pro
    Content AI Starter

    I bought a pro and content ai subscribtion but it’s not showing in my account and also in the plugin on wordpress I can’t do nothing

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    4 weeks ago

    Hello,

    We apologize for the issue you are facing with your PRO and Content AI subscriptions not showing up in your account. This can happen if you upgraded using a different email address than the one associated with your Rank Math account.

    To resolve this, please ensure that you are logged into the correct Rank Math account where you purchased the subscriptions. If you still do not see them, you may need to contact our support team to merge accounts or change the email connected to your PRO account. You can find more information on this process here.

    Additionally, if you are encountering issues with the plugin on WordPress, please reply to this ticket with your site URL so that a human agent can assist you further.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Thierry Fondu

    4 weeks ago

    Rank Math pro
    Content AI Starter

    creativehero.be
    It has nothing to do with a different mail address..

    Thierry Fondu

    4 weeks ago

    Rank Math pro
    Content AI Starter

    Now it’s showing in my subscriptions but I have no option what so ever to activate it on my wordpress dashboard. It always shows me LEARN MORE and then it makes me go to the purchase page on your website.. very annoying

    Princess

    4 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    Please check if you are running v1.0.253 of Rank Math PRO and v3.0.96 of the free version.

    The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

    Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 4 replies - 1 through 4 (of 4 total)

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