Hello,
We apologize for the issue you are facing with activating Rank Math PRO. It seems that your subscription may not be showing up in your Rank Math account. Here are a few steps you can take to resolve this:
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Log into your Rank Math account using the email address associated with your PRO subscription. You can do this by visiting your account area.
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Check if the PRO subscription is listed in your dashboard. If it is not visible, it’s possible that you used a different email address for the purchase.
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If you find that you have logged in with the wrong email, log out and then log back in using the correct email address.
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If the issue persists, you may need to contact our support team to merge accounts or change the email connected to your PRO plan. You can submit a ticket by visiting the Rank Math Support Forum and clicking on the Submit a Ticket button.
Thank you for raising this concern, and we hope to get this resolved for you soon!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello, I have an issue with my sitemap.
My newly published posts are not appearing in the post-sitemap.xml.
Instead, they only appear under the category-sitemap.xml. When I open the category sitemap and then go into a specific category page, I can see my new posts listed there.
However, older posts are correctly shown in the post-sitemap.xml.
Could you please help me resolve this issue?
https://hotplushtoy.com/sitemap_index.xml
I have already checked my basic settings (permalink structure, Rank Math sitemap settings, robots meta, and “Include in Sitemap” option) and everything is configured properly.
Could you please investigate why new posts are excluded from the post-sitemap.xml?
https://hotplushtoy.com/where-to-find-jellycats/
Hello @Ketanpujari,
We can see only a Content AI creator subscription active on the account you created this ticket. The PRO subscription has expired since November last year.
If you are certain you have a PRO subscription, it may be on a different account. Can you please search and forward a receipt from FastSpring.com so we can locate the transaction?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
@lvkunyu0127,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be caused by a conflict with one of your plugins/theme.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
