Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that you may not be logged in with the correct email address associated with your purchase.
Here are the steps you can follow to resolve this:
- Log into your Rank Math account dashboard using the email address you used for the purchase.
- Check if your subscription is listed there. If it still shows a FREE account, double-check that you’ve logged in with the correct email address.
- You can verify your registered email by navigating to the account menu at the top of the page and selecting ‘Edit Profile’ or going directly to ‘Account details’ in the left sidebar.
- If the email does not match, log out and log back in using the correct email.
If you find that the email addresses do not match or if you continue to have issues, please reply to this ticket with the email address you used for the purchase, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I logged in with the correct email and password which i got from support but im still on Rank Math free. My dashboard even says that im using free.
That is not my receipt says
Hello
Thanks for choosing Rank Math, and apologies for the inconvenience caused.
On rare occasions, it takes a little while for the system to set up and reconcile payments. Our team is currently looking into this, and you should have access to the PRO subscription soon.
We really appreciate your patience in the meantime.
Thank you.
Hello,
We really apologise for this issue and the inconvenience caused.
This issue has been resolved on your account.
You now have full access to your subscription.
We hope this helps. Please let us know if you have further questions or concerns.
