Hello,
We apologize for the issue you are facing with your PRO subscription. It sounds like there may have been a problem with the payment process after changing your credit card information.
To resolve this, please ensure that you are logged into your Rank Math account with the email associated with your PRO subscription. If your subscription is not showing up, it could be due to using a different email address during the purchase.
If everything seems correct and the issue persists, we recommend replying to this ticket with any relevant details, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we look forward to helping you resolve it!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
We’ve checked your account, and your Rank Math PRO subscription has already been renewed.
You can also confirm that on your Rank Math dashboard:
https://rankmath.com/my-account/subscriptions/
Looking forward to helping you.
Yes but renew was $83 but draw 115 around
Hello,
It seems a portion of the charged sum is for VAT.
Please note that we don’t directly handle the payment as we’ve partnered with FastSpring, a global full-service SaaS payments platform. You can read more about the same here:
https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/
If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
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Please don’t hesitate to let us know if you have any other questions.
