My subscriptions have been cancelled

#1108025
  • Resolved Tristan

    1 month ago

    Rank Math pro
    Content AI Starter
    SEO Course

    My payment method on record was not active, so it appears my subscriptions have been cancelled.
    I have verified my payment method and it is now the default method

    How do I reinstate my subscriptions ? This is pretty urgent

    I am also getting this error when I try and update the plug in though WordPress

    An error occurred while updating Rank Math SEO PRO: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Adetayo

    1 month ago

    Hello,

    Thank you for contacting the support.

    Your previous subscription has already expired and ended. We can’t renew or reactivate that subscription for you.

    You’ll have to purchase a new one on our website: https://rankmath.com/pricing/

    The reason for the error is that you are trying to update the PRO version of the plugin while connected to your free account. For more details about this error, you can check this knowledge base: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Hope this helps. Don’t hesitate to get in touch if you require any further assistance.

    Tristan

    1 month ago

    Rank Math pro
    Content AI Starter
    SEO Course

    Done – thanks

    Adetayo

    1 month ago

    Hello,

    We are glad to know that this issue has been resolved. Thank you for letting us know.

    This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

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