Hello,
We apologize for the issue you are facing with your AI Content subscription not showing in your account. It seems that there might be a problem with the account or the payment process.
To resolve this, please ensure that you are logged into the correct Rank Math account where the subscription was purchased. If you suspect that you may have used a different email address for the purchase, you can check by logging into your Rank Math account.
If the subscription still does not appear, we recommend replying to this ticket with any relevant details, such as the email address used for the purchase and any transaction details you may have. A human agent from our support team will then be able to assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
