Event Schema MarkUp

#110578
  • Resolved Eduard Dziak
    Rank Math free

    Dear Rank Math,

    Please could you help me to solve this problem with event schema markup?

    See more in the sensitive section.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and any inconvenience this issue may have caused you.

    Could you try switching the timezone at your WordPress dashboard > Settings > General:
    https://i.rankmath.com/bquUWM

    If it’s still not working, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Eduard Dziak
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Eduard Dziak
    Rank Math free

    Hi Reinelle B,

    I have tried the troubleshooting and the issues still persist even when I turn off the Rank Math plugin.

    Video, kidly find in the sensitive section with login details.

    Regards,

    Eduard

    Hello,

    Sorry for the delay.

    I’ve tried to change the Time Zone from Kuala Lumpur to UTC +8 and resubmitted the test.

    It seems to be fixed now.

    Thank you and please don’t hesitate to contact us if you need further assistance.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Event Schema MarkUp’ is closed to new replies.