Hello,
Thank you for contacting Rank Math support.
You have purchased the Rank Math Content AI subscription that comes with a 15-day Rank Math PRO trial.
You have cancelled the Rank Math PRO trial subscription from renewing; however, you still have the Content AI subscription active.
We offer a 30-day money-back guarantee after your purchase. We will make a full refund within 30 days of the purchase if you wish to cancel the Content AI subscription as well.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Yes, I want to cancel the content AI subscription as well. I didn’t even realize those were two separate things and it doesn’t give me an option to cancel it.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium Content AI features we refunded.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
