Free credits gone

#1105208
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 days, 13 hours ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits. When switching from a staging domain to a main domain, it’s important to ensure that your account is properly linked to the new domain to access your credits.

    Please follow these steps to check and refresh your credits:

    1. Log in to the account you used to purchase Content AI credits.
    2. Go to your Rank Math account area at this link and verify if your main domain is listed and has the correct remaining credits.
    3. In your WordPress admin area, navigate to Rank Math > Dashboard > Help, then disconnect and reconnect your Rank Math account. This can help sync your credits with the new domain.
      • Disconnect: disconnect
      • Reconnect: reconnect
    4. After reconnecting, go back to Rank Math > General Settings > Content AI and refresh the credits count.
      • Refresh: refresh credits

    If you still do not see your credits after following these steps, please reply to this ticket with your main domain URL, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we hope this helps!

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Adetayo

    5 days, 4 hours ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience that may have been caused.

    We have manually disconnected the concerned website from our end to fix the issue.

    When you log in to your websites, you should see that they are disconnected from your account.

    Please reconnect it by going to WordPress Dashboard > Rank Math SEO > Dashboard > Help.

    Then, check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    The issue should be fixed for this website.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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