have AI credits, but it says I don’t.

Hello,

I’m sorry to hear that you’re experiencing issues with your Content AI credits. It sounds like there may be a disconnect between your Rank Math account and the website you’re trying to use the credits on.

Here are some steps you can follow to resolve this issue:

1. Log in to the Correct Account: Ensure that you are logged into the Rank Math account that you used to purchase the Content AI credits.

2. Check Your Credits: Go to your Rank Math account and navigate to the Websites section. You can do this by visiting this link. Here, you should see your total Content AI credits and their usage.
   

3. Disconnect and Reconnect: If your credits appear correct in your account but not on your website, go to your WordPress admin area, then navigate to Rank Math > Dashboard > Help. From there, disconnect and reconnect your Rank Math account.
   
   

4. Refresh Credits: After reconnecting, head back to your Content AI section and refresh the credits count. This will request the updated credits from our server.
   

If you’ve followed these steps and are still facing issues, please reply to this ticket with your website URL so that a human agent can assist you further.

Thank you for bringing this concern to our attention!

Sources:
How to Check Your Content AI Credits » Rank Math