Hello,
We apologize for the issue you are facing with adding a payment method and not receiving the link from FastSpring. It can be frustrating when things don’t work as expected.
Here are a few steps you can try to resolve this issue:
- Check Your Email Again: Sometimes, emails can take a little while to arrive. Please check your inbox again, including any other folders like Promotions or Updates, just in case.
- Resend the Link: You can try logging into your Rank Math account area and navigate to the Subscriptions section. From there, you should be able to access the FastSpring checkout page again to resend the link.
- Contact Your Email Provider: If you still don’t see the email, it might be worth contacting your email provider to ensure that emails from FastSpring are not being blocked.
- Try a Different Email: If possible, try using a different email address to see if that resolves the issue.
If these steps do not help, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for your patience!
Hello,
Thank you for contacting us and bringing your concern to our attention.
Please make sure you’re using the correct email address (t******************@g********) to change the payment method.
Let us know how it goes. Looking forward to helping you.
Got in, changed the payment method, but today I still got an email from m*****@f************* saying:
“Unfortunately, your payment didn’t go through and you will lose access to all the premium features and SEO preferences unless you act now.”
I logged back in, the card is there, but shows last charge 9/17. Can you try to charge it please? thanks.
Hello,
Thank you for your patience.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment fails.
If you have recently fixed or updated your payment method, please ensure that it has enough money, including VAT/Tax, to cover the renewal and wait for the rebill.
Looking forward to helping you.
I’m pretty sure they already tried all 5 times since it expired 9/10. The issue was an old card, which they tried multiple times. Then I updated the form of payment two days ago and they haven’t tried again. Should I continue to wait? My form of payment has plenty of funds by the way. Thank you for your help.
Hello,
Your subscription has ended due to non-payment. Please purchase a new plan from our site to continue using the PRO plugin. https://rankmath.com/pricing/
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
