Updating Error PCLZIP_ERR_BAD_FORMAT (-10)

#1104316
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  • Hello,

    We apologize for the issue you are facing with the PCLZIP_ERR_BAD_FORMAT (-10) error while updating Rank Math. This error can occur due to several reasons:

    1. Problem with the Zip File: The plugin zip file may have been corrupted during the download. We recommend downloading the latest Rank Math PRO version from your account and trying to install it again.

    2. Updating While Connected to a Free Account: If you are trying to update the PRO version while connected to a free account, please ensure you are logged into the correct PRO account. You can disconnect your current account by going to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account. After that, reconnect using your PRO account.
      disconnect account
      connect your account

    3. Not Enough Storage Space: If your web server does not have enough storage capacity, it may cause this error. Check if you can upload other files to your website. If not, consider freeing up some space or contacting your web host for more storage.

    If you continue to experience issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Meanwhile, this error is usually due to trying to update the Rank Math PRO plugin while connected to a free account. Please follow this guide to fix the issue by connecting to your PRO account:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Let us know how this goes.

    Thank you.

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