Hello,
We apologize for the issue you are facing with your subscription. If you have been charged but have not received any confirmation or access to your subscription, please check your email inbox (and spam folder) for any messages from us regarding your purchase.
If you still do not see anything, please reply to this ticket with the details of your purchase, and a human agent from our team will assist you further. Thank you for bringing this to our attention!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I didn’t receive anything, but I was charged.
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
The account you opened this ticket with is a free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello?! Can you help me with this?
I don’t have a receipt because I didn’t receive anything. I only have the charge on my card. I will send the image:
https://drive.google.com/file/d/1XVX9MEp__MAY32fmHRr2LtKM4idDXr1w/view?usp=drivesdk
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that the transaction was pending payment.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
No it is not pending. It already charged, you can look in this image. Please, i need someone to fix this urgently.
Hello,
Can you please share the last 4 digits of the credit card used to make this purchase and last name on the card, in the sensitive data section of this ticket?
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sure. Done. If you need something else, just let me know.
Hello,
We have contacted FastSpring.com to help us locate your transaction. We should get back to you shortly after we receive a reply from them.
We appreciate your time and patience in the meantime.
Thank you.
