Hello,
We apologize for the issue you are facing with your site after activating the Rank Math plugin. This can sometimes happen due to conflicts with other plugins or themes.
To help resolve this, we recommend following these steps:
- Clear your site cache and any server cache you might have.
- Check for plugin conflicts by deactivating other plugins one by one to see if the issue persists.
- Switch to a default theme (like Twenty Twenty-One) temporarily to see if the theme is causing the issue.
If the problem continues, please reply to this ticket and include your site URL so that a human agent from our support team can assist you further. Thank you for bringing this to our attention!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I don’t want to remove other plugins until I know this plugin works properly.
Hello,
We sincerely apologize for any inconvenience that might have been caused due to that.
Could you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you? A visual representation of the issue will help us to understand it better.
Looking forward to helping you.
Thank you.
I’ve uninstalled the plugin.
Hello,
We apologise that you faced this issue.
We will, however, appreciate it if you can assist us in investigating the issue so it might benefit users who have a similar use case (theme/plugins) as you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be caused by a conflict with one of your plugins/theme.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
