There was an issue scheduling the recurring action required for Analytics; if th - Support

Mehmet Ali
1 week, 2 days ago

Rank Math free

Hello. I’m receiving the following error and can’t resolve it. Could you help?

“There was an issue scheduling the recurring action required for Analytics; if the problem persists, please contact our support team.”

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 week, 2 days ago
Hello,

We apologize for the issue you are facing with scheduling the recurring action for Analytics. This error typically relates to the WP-Cron system not running as expected. Here are a few steps you can take to troubleshoot this issue:
1. Check Scheduled Actions: Go to your WordPress Dashboard and navigate to Tools → Scheduled Actions → Pending. This will show you if the WP-Cron has run the actions as scheduled. You can also access it directly using this URL (replace yourdomain.com with your website domain):
  `https://rankmath.com/wp-content/uploads/2021/05/analytics-databse.jpg
2. Run Actions Manually: From the pending actions, look for any Rank Math analytics actions and try to run them manually. The analytics hook is named rank_math/analytics/data_fetch.
  $Run Rank Math Analytics data fetch manually.$
3. Test Connections: Ensure that your Google Analytics connection is working properly. Navigate to Rank Math SEO → General Settings → Analytics and click on the Test Connections option. A green signal indicates a valid connection, while a red signal indicates an issue.
4. Consider Server Cron: If your website has very few visits, WP-Cron may not run as scheduled. You might want to consider configuring Server Cron to trigger WP-Cron for more reliable scheduling. You can find more information on how to do this here.
If these steps do not resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math

This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Jeremy
1 week, 2 days ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

It looks like the CRON feature on your website is not working as intended.

Please follow this guide to see if there’s any issue with your website’s cron:
https://rankmath.com/kb/analytics-issues/#num-1-3-check-cron-issues

Alternatively, you can get in touch with your web host to confirm the issue.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.