Hello,
We apologize for the issue you are facing with your subscription upgrade. Unfortunately, downgrading is not possible at the moment. We can process a refund for your current purchase, and then you can purchase the correct subscription based on your requirements.
Please let us know if you would like us to proceed with the refund. For more details, you can refer to our knowledge base article on this subject: How to Downgrade Your Rank Math Plan.
Thank you for raising this concern, and we look forward to hearing back from you.
Sources:
How To Downgrade Your Rank Math PRO Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Thanks for your answer. Then we do it like this: you give me the refund and I buy the correct package afterwards
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Now, you can purchase the PRO subscription from here: https://rankmath.com/pricing/
Hope that helps, and please don’t hesitate to let us know if you have any other questions.
Thank you.
