Hello,
We apologize for the issue you are facing with your subscriptions. To process a refund for the two subscriptions, we will need to initiate a refund for the accidental purchase.
Please confirm if you would like us to proceed with the refund, and we will take care of it for you.
Thank you for bringing this to our attention, and we look forward to your response!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Reimburse the 2 subscriptions like I already asked
Hello,
We can confirm that there is a duplicate Rank Math PRO subscription on your account.
Could you please confirm whether you would like us to cancel and refund only the duplicate subscription, or cancel and refund both subscriptions?
We look forward to your confirmation.
Thank you.
For the 3rd time…. Cancel the 2! Subscriptions
Hello,
We are sorry for the confusion.
As requested, we have initiated a refund on your requested transactions. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
