Bought subscription for my site but I haven’t received any confirmation email

#1100906
  • Resolved Salvatore
    Rank Math free

    Good morning,
    We just bought about 10 minutes ago a pro subscription for the year but we have not received any confirmation for the moment. The purchase was done via one of the admins account of our blog directly from the buy banner in the free app installed on our WordPress. We tought that the upgrade of the extension was right away.

    Thanks for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing with not receiving a confirmation email for your Rank Math PRO subscription. Sometimes, confirmation emails can take a little while to arrive or may end up in your spam/junk folder.

    To ensure that your purchase was successful, please log into your Rank Math account and check if the subscription is listed there. If you do not see it or if you have any further questions, please reply to this ticket with the email address used for the purchase, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we appreciate your patience!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Salvatore
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The account under the email address you shared does not have a subscription.

    However, we have found the subscription using the email address we shared in the sensitive data section.

    In this case, we can merge the accounts so you can consolidate all of them into a single one.

    To do that, let us know your preferred email address you want to use moving forward.

    Looking forward to helping you.

    Salvatore
    Rank Math free

    Thank you I’ve found it.

    Have a nice day

    Hello,

    We are glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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