Hello, I’m sorry to hear that you’re experiencing issues with the "Buy" button for the Content AI Starter package. This can be frustrating. Here are a few steps you can try to resolve the issue:
- Refresh the Page: Sometimes, simply refreshing the page can fix minor glitches.
- Clear Browser Cache: Clearing your browser’s cache and cookies can help resolve loading issues.
- Try a Different Browser: If the button is still unresponsive, try accessing the site using a different web browser or device.
- Disable Browser Extensions: Some browser extensions can interfere with website functionality. Try disabling them temporarily to see if that resolves the issue.
If none of these steps work, please reply to this ticket with any additional details about your browser and device, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this to our attention!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We tested and the buy button is working as intended here: https://rankmath.com/content-ai/#pricing
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Hello,
We apologize for this issue.
The team responsible for the purchase pages has investigated the issue and found that the buy button didn’t work if a user from a European country declines the cookies notification.
This issue has, however, been resolved. You can go ahead and make your purchase.
We apologise again for this issue.
Let us know how it goes.
Thank you.
