Hello,
We apologize for the issue you are facing while trying to update your Rank Math PRO plugin. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that the zip file you are trying to upload is corrupted or not in the correct format.
Here are a few steps you can take to resolve this issue:
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Re-download the PRO Plugin: Log into your Rank Math account and download the latest version of the Rank Math PRO plugin again. Ensure that the download completes successfully without interruptions.
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Check the File Size: Make sure that the downloaded zip file is not empty or significantly smaller than expected. If it is, try downloading it again.
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Clear Browser Cache: Sometimes, browser cache issues can cause problems with downloads. Clear your browser cache and try downloading the file again.
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Upload via FTP: If the issue persists, consider uploading the plugin via FTP instead of through the WordPress dashboard. You can extract the zip file on your local machine and upload the extracted folder to wp-content/plugins/ on your server.
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Check for Conflicts: Ensure that there are no other plugins or themes causing conflicts during the installation process.
If you continue to experience issues after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.
Sources:
How to Upgrade to Rank Math PRO » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I have a pro subscription, but it is not allowing to download, the download is not where the other downloads are.
Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused.
You do not have a Rank Math PRO subscription on your account. The reason for the error is that you are trying to update the PRO version of the plugin while connected to your free account.
For more details about this error, you can check this knowledge base: https://rankmath.com/kb/fix-pclzip-err-bad-format/
You once had the PRO license, which was cancelled and not renewed. That PRO subscription ended 3 days ago.
Please purchase a new subscription here to continue using the PRO plugin: https://rankmath.com/pricing/
Alternatively, you can deactivate the PRO plugin if you do not want to continue with the PRO subscription.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
